1. About this policy
This Privacy Policy explains how TORNADO Knowledge Hub (“we”, “us” or “our”), operated by Vaneet Khanna, collects, uses, stores and shares information when you visit tornado-knowledge.com, contact us, purchase a product directly from us, or interact with our content and business partnership activities.
2. Information we may collect
- Contact information: your name, email address, telephone or WhatsApp number, company name and other details you choose to provide in an enquiry or correspondence.
- Order and transaction information: product purchased, order reference, payment status, transaction reference and information needed to provide support. Payment card, bank and authentication details are handled by the relevant payment provider; we do not intend to collect or store your full payment credentials.
- Technical and usage information: IP address, browser and device information, pages visited, approximate usage data, referral source and log information that may be collected by our hosting, security, analytics or advertising tools.
- Communications: information contained in emails, WhatsApp messages and other communications you send to us.
3. How we use information
- To operate, maintain and secure the website and deliver content or digital products you request.
- To process and support orders, respond to enquiries and resolve payment or download issues.
- To communicate about a business enquiry, partnership, referral, content campaign or service proposal.
- To understand website performance, improve content and user experience, prevent fraud and maintain records.
- To send updates or marketing communications where permitted. You can ask us to stop non-essential marketing messages at any time.
- To comply with applicable legal, tax, accounting and regulatory obligations.
4. Cookies, analytics and advertising technologies
Our website or its service providers may use cookies, pixels and similar technologies to remember preferences, measure visits, understand campaign performance and support advertising. These may include Meta (Facebook/Instagram) Pixel or similar tools where enabled. Your browser may allow you to block or delete cookies; some website functions may then work differently. You can also review the privacy and advertising controls offered by the relevant third-party platforms.
5. When information may be shared
We do not sell your personal information. We may share limited information where reasonably necessary with:
- Website hosting, email, security, analytics and technical service providers.
- Payment processors and digital-product delivery platforms, such as Razorpay or Payhip, when you use their services. Their own privacy policies and terms also apply.
- Technology providers or business partners where you ask us to make an introduction or where sharing is necessary for a specific enquiry or campaign, with appropriate context and where permitted.
- Professional advisers, auditors, authorities or other parties when required by law or to protect rights, safety and the integrity of our services.
6. Third-party websites and affiliate links
Our content may link to external websites, software providers, marketplaces or partner services. Some links may be affiliate links through which we may earn a commission if you make a qualifying purchase, at no additional cost to you. Once you leave our website, the third party’s privacy policy and practices apply. We do not control how external websites collect or use information.
7. Data retention and security
We keep information only for as long as reasonably necessary for the purposes described in this policy, including customer support, record-keeping, dispute resolution and legal compliance. We use reasonable administrative and technical safeguards, but no website, email transmission or electronic storage system can be guaranteed to be completely secure.
8. Your choices and rights
Subject to applicable law, you may request access to, correction or deletion of personal information you have provided, or ask questions about how it is used. You may also ask us to stop sending non-essential promotional messages. We may need to retain certain records where the law requires it or where they are needed to resolve a transaction or dispute.
9. Children’s privacy
This website is intended for a general audience and is not directed at children under 18. We do not knowingly seek to collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.
10. International visitors
Our website may be accessed from India and other countries. If you contact us or use a third-party service from outside India, your information may be processed in locations where we or our service providers operate, subject to applicable law.
11. Changes to this policy
We may update this policy as our website, services or legal requirements change. The “Last updated” date at the top indicates when the current version was published. Please review this page periodically.
12. Contact
For privacy questions or requests, contact contact@tornado-knowledge.com.