1. Scope of this policy
This Refund & Cancellation Policy applies to products and services sold directly by TORNADO Knowledge Hub through tornado-knowledge.com. Different rules may apply to a transaction completed directly with another seller, marketplace, software provider or payment platform. Nothing in this policy limits any refund or consumer right that cannot be excluded under applicable law.
2. Digital products and eBooks
Digital products, including the eBook “AI for Everyday Life”, are supplied electronically. Once the download link has been delivered or access to the digital content has been provided, a change-of-mind refund is generally not available because the digital content has been made available for use.
This general rule does not remove any rights you may have under applicable consumer law. We will review genuine cases involving duplicate payments, non-delivery, an incorrect file, a corrupted or inaccessible download, or another material technical problem that prevents you from receiving the product purchased.
3. Duplicate or incorrect payments
If you believe you have been charged more than once for the same order, or charged an incorrect amount, contact us with the order details and transaction reference. After verification, any confirmed duplicate or excess payment will be addressed through the original payment route where reasonably possible.
4. Download or file problems
If your download link does not work, the file is corrupted, or you cannot access the product after a successful payment, email us. We may first provide a replacement file, a fresh secure download link or reasonable technical assistance. If the problem cannot be resolved within a reasonable time, we will assess whether a refund or other remedy is appropriate under the applicable law and purchase terms.
5. Physical products
Unless a physical product is specifically listed for sale by us, this website does not offer physical-goods fulfilment. If we introduce physical products in the future, the relevant product page or separate sale terms will explain the applicable delivery, cancellation, return and refund conditions.
6. Services, content campaigns and business agreements
Fees, cancellation rights, milestone payments and refunds for any content creation, promotional, consulting, referral or other business service will be governed by the separate written agreement accepted for that engagement. Please review that agreement before work begins. If no separate agreement exists, contact us so the matter can be reviewed based on the communications and work actually undertaken.
7. Affiliate purchases and third-party transactions
If you follow an affiliate or referral link and purchase a product or subscription directly from another company, that company is the seller and is responsible for its order, billing, cancellation, delivery and refund policies. Please contact that company or the marketplace/payment platform through which you made the purchase. We cannot approve or issue a refund for a transaction that we did not process, though we may try to direct you to the appropriate support channel.
8. How to request help or a refund review
Email contact@tornado-knowledge.com with:
- Your name and the email address used for the purchase.
- Product name and approximate purchase date.
- Order ID or payment transaction reference.
- A short description of the issue and, where useful, a screenshot or error message.
Please do not email full card numbers, passwords, one-time passwords or other sensitive payment credentials. We may ask for reasonable information to verify the order and investigate the request.
9. Processing of approved refunds
Where a refund is approved, it will generally be initiated through the original payment method or payment provider, subject to the provider’s process. The time taken for the amount to appear in your account depends on the bank, card issuer or payment provider and is outside our direct control. We will provide available confirmation or reference details when possible.
10. Contact
For order support, cancellation questions or refund requests, contact contact@tornado-knowledge.com.